Healthcare Experience Activation
Activate trust across the continuum of care.
Experience measurement. Patient communication. Practical improvement. Connect CAHPS surveys, real-time feedback, and health system data with timely outreach and expert support—so patients know the next step and teams can act.
The Trust Activation Model
Five steps to activate trust.
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Surface Trust Signals
Listen to patients and care teams.
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Synthesize Intelligence
Connect insight with operational context.
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Guide the Journey
Guide people before, during, and after care.
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Activate the Next Right Action
Coordinate the response. Define the owner.
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Learn & Scale
Measure change. Strengthen trust. Scale.
Solutions for the moments that matter
Where can improvement make the greatest impact?
Find the services that fit your priority—from missed appointments and unresolved concerns to provider engagement and community trust.
Experience Measures
Turn feedback into a clear priority.
CAHPS, real-time listening, and analysis help leaders decide where to act.
Explore experience measurementAccess & Navigation
Help more patients complete the care they need.
Address scheduling, preparation, and arrival barriers before visits are missed.
Explore access solutionsCare Journey Activation
Close the gaps between visits and care teams.
Give patients and caregivers timely preparation, transition, and recovery guidance.
Explore care journey solutionsPatient & Family Engagement
Make participation easier at the right moment.
Connect education, reported needs, and digital tools to a useful next step.
Explore Engagement solutionsWorkforce & Provider Engagement
Show your teams that their feedback matters.
Support Provider Engagement & Wellness with listening and visible leadership action.
Explore workforce solutionsBrand & Reputation
Understand what earns your community’s trust.
Connect market insight to the experience people expect and receive.
- Market Research
- Focus Groups
- Customer Interviews
Trusted by Healthcare Organizations
15+ years of system integration
Your systems. One connected view.
Bring data from across your health system into a single integrated view—with 15+ years of experience making connectivity easier.
See the patient journey in context. Give your teams connected insights to coordinate action and deliver meaningful results.
A single integrated data view
Patient journey · Clinical context · Operational and financial performance
Define success before you begin
Make the improvement worth the effort.
Focus on the results that matter to your organization: completed care, resolved concerns, usable capacity, and stronger patient and team engagement.
Executive resources
Put Trust Activation into practice.
Explore the framework, assess readiness, and estimate potential value.
Build an operating model for action.
Use practical frameworks and executive diagnostics to move from signals to accountable action.
Download the playbook →Identify your highest-value gap.
Assess continuous listening, shared intelligence, journey guidance, accountable action, and learning.
Take the assessment →Estimate the value of closing friction.
Estimate operational and financial value across access, transitions, recovery, and workforce capacity.
Estimate potential value →Start with one priority