Confirm who should receive updates
Identify authorized caregivers, preferred channels, consent, and the information appropriate to share.
Patient & Family Engagement
Engage people when the information is most useful.
Help patients and families understand, participate, and follow through. PatientEXP connects education and portal outreach with patient-reported outcomes, social-needs feedback, and a clear route to the team that can help.
Patient & caregiver communication
Give the care circle a clear next step.
Engagement includes the family members and caregivers who help someone prepare, recover, and stay connected.
Make guidance easy to act on
Use plain-language, care-team-approved education for preparation and recovery, with an explicit next step.
Make help easy to find
Provide a request route, explain response coverage, and define escalation to the appropriate team.
Close the loop on an unmet need
Capture the concern, assign the responsible team, document the response, and check whether the need was addressed.
Walk through the HCAHPS cleanliness exampleYour engagement
Make participation easier to begin and sustain.
Scope the services, deliverables, and responsibilities around your priority. Agree on a baseline, review period, and measures before work begins.
What you receive
- An outreach plan for the selected population and goal
- Education, feedback, or patient-reported measures
- Routing for reported barriers and requests for help
What you bring
- An engagement lead and eligible patient population
- Approved content, measures, and caregiver permissions
- A team to respond to needs and track follow-through
What we measure
- Responses and completed next steps
- Portal activation and subsequent use
- Reported needs addressed and communication opt-outs
Representative use cases
Turn communication into participation.
Choose the channel that fits the patient and the next step. Explore SMS, RCS, voice, and email.
Personalized guidance
Deliver the right content based on where a person is in the journey.
Portal activation
Invite patients when the value of digital access is most relevant.
Timely service recovery
Route concerns into visible ownership while there is still time to respond.
Patient Reported Outcomes
Capture patients’ perspectives on symptoms, function, recovery, and quality of life using Patient Reported Outcome Measures (PROMs) to inform follow-up.
Social Determinants of Health
Capture reported social needs and barriers, including transportation, food, and housing, to help teams guide appropriate support.
Activate engagement