Recognize the signal
Identify an eligible cancellation or scheduling barrier through the agreed data source.
Access & Navigation
Help patients move forward with confidence.
PatientEXP helps health systems connect patient access and appointment-readiness signals to timely guidance and accountable follow-up. Start with a preparation, scheduling, referral or navigation barrier; define the response and measure appointment completion.
From cancellation to next step
Keep the conversation moving toward care.
Illustrative pathway: timing, availability, staff coverage, and scheduling connections are confirmed during discovery.
Offer a next step
Provide an approved route to reschedule, or ask the access team for help.
Confirm follow-through
Track completed rescheduling and completed visits, alongside staff effort and patient preferences.
Your engagement
Build a practical pathway to completed care.
Scope the services, deliverables, and responsibilities around your priority. Agree on a baseline, review period, and measures before work begins.
What you receive
- An assessment of the selected access barrier
- Preparation and navigation messages with a route to help
- A follow-up workflow for the responsible access team
What you bring
- An access lead and the scheduling workflow
- Approved instructions and available rescheduling options
- Staff coverage for replies and unresolved requests
What we measure
- Completed appointments and rescheduling
- No-show rates and recovered capacity
- Manual outreach effort and patient opt-outs
Representative use cases
Improve the moments before care begins.
Appointment preparation
Deliver modality- or procedure-specific instructions when patients can still act.
Arrival and wayfinding
Reduce uncertainty with location, parking, check-in, and arrival guidance.
ED and urgent-care navigation
Help appropriate patients understand more convenient care options in their community.
Access assessment
See the barriers before patients give up.
Mystery scheduling calls
Assess telephone access, appointment availability, clarity, and the quality of scheduling interactions.
Access findings and recommendations
Receive findings on observed barriers and a prioritized improvement plan for scheduling interactions, access processes, and patient guidance.
Activate better access
Connect reminders, preparation, navigation, and accountable follow-up to the barriers identified.
Start with one access challenge