Understand your reality
Healthcare context
Start with the people, care journey, and operational priority.
About PatientEXP
Activating the future of healthcare, together.
We partner with your organization to understand what needs to improve, design practical solutions, and help your teams put them to work. Together, we connect healthcare expertise, technology, and accountable action around the people you serve.
Meet our leadership teamOur purpose
Design with people. Reduce friction. Earn trust.
We activate the future of healthcare by designing with people, innovating to reduce friction, and earning trust through action.
We combine measurement, patient communication, and hands-on improvement support. Your team gains a practical plan, clear responsibilities, and a way to evaluate progress.
How PatientEXP works
A practical partner for experience activation.
Make every message matter
Relevant communication
Make the next step clear for patients, families, and care teams.
Give action an owner
Accountable workflows
Define who responds and when a human handoff is needed.
Improve with evidence
Measurable learning
Agree on outcomes, evaluate what changes, and refine the pathway.
PatientEXP Leadership
Our team brings healthcare operations, patient experience leadership, technology development, and customer implementation experience to each engagement.
Archie Cobbs
Chief Executive Officer
Archie leads PatientEXP’s vision for intelligent, timely, and relevant healthcare communication and the development of solutions designed around client priorities.
Chris Brainard
Chief Marketing Officer
Chris brings enterprise patient experience, engagement, strategy, and transformation leadership to PatientEXP’s Trust Activation model and client partnerships.
Seth Hammock
Chief Technology Officer
Seth leads PatientEXP’s technology strategy and development, supporting the platforms and integrations behind Experience Activation.
Wes Jones
SVP of Customer Success
Wes focuses on helping customers succeed and building lasting relationships. He brings more than 25 years of healthcare experience, including operational roles at Sungard, Emageon, Awarix, McKesson, and Stanley Healthcare (AeroScout).
Jon Tulloch
SVP of Business Development
Jon helps healthcare organizations understand how PatientEXP can strengthen communication across the enterprise. He brings more than 25 years of healthcare experience, including roles at Awarix, Accelarad, and Vincari.
Our partnership approach
Flexible enough for the problem. Accountable to the outcome.
We work with leaders and frontline teams to design, integrate, activate, and continuously improve solutions around real organizational priorities.
01Healthcare-ledWe understand the realities of experience, operations, access, and care delivery.Explore our approach
Start with the people and the care journey. Bring healthcare context to the priority, the response, and the way progress is evaluated.
Meet the leadership team02Built togetherWe design around your workflows, teams, technology, and patients.Explore our approach
Shape the workflow with your team, define ownership, and test a focused pathway before deciding how to expand.
Explore the Activation Sprint03Focused on valueWe connect every initiative to a measurable experience and business outcome.Explore our approach
Agree on the baseline and measures up front. Review the results alongside the effort and resources needed to deliver them.
Explore the value caseMeet the opportunity